Privacy Policy
1. Data Controller
KING Imobiliare
Splaiul Independentei 1, Sector 5, Bucharest, Romania
Email: office@kingimobiliare.ro
Phone: +40 722 682 940
2. Data We Collect
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name + phone (contact form) | Respond to property inquiries | Consent + legitimate interest |
| Email (newsletter, valuation requests) | Communication about properties | Consent |
| IP address + browser info | Anti-fraud, geo-restriction (Romania focus) | Legitimate interest |
| Usage analytics (page views, clicks) | Improve user experience | Legitimate interest |
| WhatsApp messages | Customer communication | Consent (initiating conversation) |
3. How We Use Your Data
- Respond to your inquiries about properties
- Send you property recommendations matching your criteria (with your consent)
- Improve our services and platform
- Comply with legal obligations (real estate brokerage laws, ANAF tax reporting where required)
- Prevent fraud, spam, and abuse
4. Data Sharing
We do not sell your data. We may share limited data with:
- Property owners — when you express interest in a specific listing, we share your name and contact preferences (with your consent)
- Service providers — hosting (cPanel, Google Cloud), analytics (Google Analytics), communication APIs (Green API for WhatsApp, Twilio for SMS, OpenRouter for AI assistance)
- Legal authorities — when required by Romanian law (ANAF, ANPC)
We do NOT share your personal data with TikTok, Instagram, YouTube, or Facebook. When we publish public content (videos of available properties) to these platforms, no personal data of website visitors is included.
5. Data Retention
- Active inquiries: 2 years from last interaction
- Closed transactions: 7 years (Romanian tax law)
- Analytics data: 14 months (Google Analytics default)
- WhatsApp conversations: until you request deletion or 2 years inactive
6. Your Rights (GDPR)
You have the right to:
- Access — request a copy of your data
- Rectification — correct inaccurate data
- Erasure — request deletion ("right to be forgotten")
- Restriction — limit how we process your data
- Portability — receive your data in machine-readable format
- Objection — object to processing for marketing or legitimate interest
- Withdraw consent — at any time, where consent is the legal basis
- Lodge complaint — with the Romanian Data Protection Authority (ANSPDCP) at www.dataprotection.ro
To exercise these rights, email: office@kingimobiliare.ro with subject "GDPR Request".
7. Cookies
We use cookies for:
- Session management (essential, no consent required)
- Google Analytics (anonymized, requires consent)
- Cloudflare Turnstile (anti-bot on WhatsApp button)
8. Security
We implement industry-standard measures: HTTPS encryption, secure server infrastructure (cPanel + Cloudflare), rate limiting, geo-blocking against malicious regions, regular backups, secret rotation tracking. We comply with GDPR Article 32 technical and organizational measures.
9. Children's Data
Our services are not directed at children under 16. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us for immediate deletion.
10. International Transfers
Your data is primarily stored in EU servers. Some third-party services (Google, Cloudflare) may transfer data to non-EU regions under Standard Contractual Clauses or equivalent safeguards.
11. Updates
We may update this Policy. Material changes will be communicated via website banner or email. Continued use after updates constitutes acceptance.
12. Contact
For any privacy questions:
Email: office@kingimobiliare.ro
Phone: +40 722 682 940
Mail: Splaiul Independentei 1, Sector 5, Bucharest, Romania
For Terms of Service, see /tos-en.html (separate document).